Privacy policy

1. Introduction

This statement describes how ADM-Concept Comm. V (established at 8793 Sint-Eloois-Vijve, Spoorweglaan 18, company number BE 0681.376.203), the publisher of Delego, processes personal data. We strive to process data in accordance with Regulation 2016/679 (GDPR) and the Belgian Act of 30 July 2018 on the protection of natural persons with regard to the processing of personal data.

ADM-Concept acts as the data controller. For questions about data processing, you can contact us using the details under point 8.

2. Definitions

• General Data Protection Regulation (GDPR): Regulation (EU) 2016/679 of the European Parliament.
• Data subject: the identified or identifiable natural person whose data is processed.
• Data Protection Authority (DPA): the supervisory authority for compliance with data protection principles.
• Personal data: any information relating to an identified or identifiable natural person — not legal entities. Anonymous data does not fall under the Regulation.
• Processing: an operation or set of operations relating to personal data, including collection, storage, modification, disclosure and erasure.
• Data controller: the party that determines the purposes and means of processing.

3. Processing by ADM-Concept

3.1 Customer management

Data is processed when a quote is requested or a contract is concluded.

Categories: identification data (name, e-mail, phone, address, customer number); financial data (payment method, billing address, IBAN, BIC, credit card details); purchase data (order number, product details).

Purposes and legal basis: contractual necessity for service delivery and quotes. Invoicing and accounting obligations (legal basis). Defence against legal claims (legitimate interest).

3.2 User management

Data is processed for software accounts.

Categories: identification data (name, e-mail, phone, address); electronic identification (IP address, login data).

Purposes and legal basis: contractual necessity for account creation. Providing information about software use (legitimate interest for adequate service). Optimising the software through analysis of user data (legitimate interest for quality improvement).

3.3 Relationship with partners & subcontractors

Possible processing of employee data.

Categories: identification data (name, e-mail, phone); payment data; professional data; image recordings.

Purposes and legal basis: contractual necessity for the performance of the agreement. Invoicing and accounting obligations (legal). Defence against legal claims (legitimate interest). Photos and videos on the website and social media (consent).

3.4 Handling questions

Via the contact form, e-mail or telephone enquiries.

Categories: identification data (name, e-mail address, phone number).

Purposes and legal basis: handling questions and comments and getting in touch with an answer (legitimate interest).

3.5 Recruitment and selection

Data is processed when you apply.

Categories: identification data; education and training data; professional and employment data; leisure activities and interests; psychological data (personality / character); image recordings; CVs and cover letters.

Purposes and legal basis: recording the application and assessing suitability (contractual necessity). Suitability assessment and contacting for an interview (legitimate interest). Future vacancies (consent). Defence against legal claims (legitimate interest).

4. Retention periods

4.1 Customer management

Basic information (agreements, financial data) is kept for ten years after the end of the relationship due to possible legal claims and statutory requirements.

4.2 User management

User data is deleted at the request of the customer or user, or upon account deactivation / termination of the agreement.

4.3 Relationship with suppliers & subcontractors

Basic information (agreements, financial data) is kept for ten years after the end of the relationship due to possible legal claims and statutory requirements.

4.4 Handling questions

Data is kept for a reasonable period in line with the purposes of adequately answering questions.

4.5 Recruitment and selection

In case of recruitment, data is kept for five years after the end of the employment contract.

In case of non-recruitment, data is kept for five years after the recruitment procedure due to possible legal defence. With consent, up to one year after the procedure for contacting about future vacancies.

5. Transfer of personal data

In the event of transfer outside Europe (where protection may be lower), ADM-Concept takes steps to ensure appropriate protection. This includes requesting third parties to sign standard contractual clauses approved by the European Commission.

Contact us for more information about transfer mechanisms.

6. Recipients of personal data

Technical processors are engaged (for example Microsoft Office) under data processing agreements. Customer data (in particular identification data) may be shared with suppliers or subcontractors for the performance of the agreement.

The services this website itself uses are described under point 9.

7. Your rights

7.1 Right of access

You have the right to inspect your personal data and request a copy to verify its lawfulness and accuracy.

7.2 Right to rectification

You have the right to have incorrect or incomplete personal data corrected.

7.3 Right to object

For direct marketing, you have the right to object at any time. For processing based on legitimate interest, you have the right to object "on grounds relating to your particular situation" (with justification). ADM-Concept may demonstrate that its legal grounds override your rights.

7.4 Right to erasure ("right to be forgotten")

A request for erasure is possible if there is no longer a valid reason. This right is not absolute and applies in a limited number of cases:

• The data is no longer necessary for the intended purpose.
• Unlawful processing by ADM-Concept.
• A legal obligation to erase.
• Withdrawal of consent.
• Successfully exercised right to object.

In certain cases, ADM-Concept may provide reasons for a refusal.

7.5 Right to withdraw consent

For consent-based processing, consent can be withdrawn at any time. Withdrawal does not affect processing carried out beforehand.

7.6 Right to restriction of processing

The processing is "frozen": storage only, with no other activities. This right applies when:

• the accuracy is being verified;
• the processing is unlawful;
• ADM-Concept no longer needs the data, but you need it for legal claims;
• you exercise your right to object.

7.7 Right to data portability

You have the right to obtain and reuse your data for other services — only if the processing is based on consent or contractual necessity. This applies only to digital information you provided yourself.

7.8 Right to lodge a complaint with the supervisory authority

You have the right to lodge a complaint with the Data Protection Authority (DPA) in Belgium. ADM-Concept encourages you to contact us first for a swift internal solution.

7.9 Exercising your rights

Contact ADM-Concept using the details below. In case of doubt about your identity, additional proof may be requested.

We respond within one month; in case of complexity, this may be extended by two months (of which you will be notified within one month).

8. Contact details

9. This website

No cookies. This website sets no cookies and stores nothing in your browser. That is why you see no cookie notice.

Visitor statistics. We count how many visitors a page gets with Plausible Analytics, without cookies and without recognising or tracking you as a person.

Hosting. The website is delivered by Cloudflare. To show a page and to protect the site, Cloudflare processes technical data such as your IP address.

10. Changes

ADM-Concept reserves the right to amend this statement. In case of substantial changes, a notice will follow via the website or by e-mail.

Last updated: 19 October 2026.